KMEDTEST

Privacy Policy

Effective Date: June 5, 2021  ·  Last Updated: April 1, 2026

Kmedtest ("Kmedtest," "we," "us," or "our") is a Canadian-based health checkup facilitation service that connects North American clients with accredited hospital partners in Seoul, South Korea. We are committed to protecting your personal information and being transparent about how we collect and use it.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.kmedtest.com (the "Site"), communicate with us, or book a health checkup through our service. By using our Site or services, you agree to the practices described in this Policy.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

1. Who We Are

Kmedtest is a medical tourism facilitation company registered under the Korea Health Industry Development Institute (KHIDI) as an official Korean medical tourism facilitator. We are based in Canada and serve clients primarily in Canada and the United States.

We do not provide medical services directly. We facilitate access to health checkup services at our partner hospitals in Seoul, South Korea, including Hanshin Medipia (primary partner), Seoul National University Hospital (specialist referrals), and Gangnam Severance Hospital (premium imaging).

2. Information We Collect

We collect the following categories of personal information:

A. Information You Provide Directly

  • Name, email address, phone number, and country of residence
  • Date of birth and gender (required for package selection and hospital registration)
  • Health history or pre-existing conditions you voluntarily share with us for coordination purposes
  • Payment information (processed securely through Shopify Payments — we do not store full card details)
  • Communications you send us via email, contact forms, or chat

B. Information Collected Automatically

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on pages, and click behaviour on our Site
  • Referring URLs and search terms used to find our Site
  • Cookie identifiers and advertising pixel data (see Section 5)

C. Information from Third Parties

  • Information passed through Meta (Facebook/Instagram) advertising platforms when you interact with our ads
  • Information from our Shopify e-commerce platform related to your order or booking

3. How We Use Your Information

We use the personal information we collect for the following purposes:

A. To Provide Our Services

  • Processing your health checkup booking and coordinating with our hospital partners in Seoul
  • Sending pre-arrival instructions, preparation guides, and appointment confirmations
  • Facilitating English-language concierge support during your visit
  • Delivering your health checkup results and physician summary in English
  • Providing follow-up support and referral coordination if needed

B. For Business Operations

  • Managing payments and preventing fraud
  • Maintaining records of your bookings and communications
  • Improving our website, services, and client experience
  • Complying with legal and regulatory obligations in Canada, the United States, and South Korea

C. For Marketing and Communications

  • Sending you service updates, promotional offers, or information about new packages (with your consent where required)
  • Running targeted advertising campaigns on Meta platforms (Facebook and Instagram) using anonymised or hashed data
  • Measuring the effectiveness of our advertising and marketing efforts

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any of our emails or by contacting us at the address in Section 10.

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

A. Hospital Partners in South Korea

We share necessary personal information (name, date of birth, gender, relevant health history) with Hanshin Medipia and other partner hospitals to register you for your appointment and facilitate your checkup. These hospitals are bound by South Korean medical privacy law (the Personal Information Protection Act, PIPA) and their own privacy policies.

B. Service Providers

  • Shopify Inc. — e-commerce platform and payment processing
  • Meta Platforms, Inc. — advertising and analytics (see Section 5)
  • Email service providers — for transactional and marketing communications
  • Cloud storage and IT providers — for secure data storage and site operations

C. Legal and Regulatory Authorities

We may disclose your information to government bodies or law enforcement if required by applicable law in Canada, the United States, or South Korea.

D. Business Transfers

If Kmedtest undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to operate effectively and to deliver relevant advertising.

A. Essential Cookies

Required for the Site to function. These enable navigation, shopping cart functionality, and secure checkout through Shopify. They cannot be disabled.

B. Analytics Cookies

We use analytics tools to understand how visitors use our Site, which pages are most visited, and how users navigate our booking flow. This helps us improve the Site and our services.

C. Meta Pixel

Our Site uses the Meta Pixel (also known as the Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. The Meta Pixel collects information about your visits to our Site and actions you take (such as viewing a package or completing a booking) and sends this data to Meta. We use this data to:

  • Measure the effectiveness of our Facebook and Instagram advertising campaigns
  • Deliver targeted ads to people who have visited our Site
  • Build audience segments for advertising (e.g., people who visited the Services page but did not book)

The data collected by the Meta Pixel is governed by Meta's Data Policy, available at facebook.com/privacy/policy. You can opt out of Meta's use of your data for advertising purposes through your Meta account settings or by visiting youradchoices.com.

D. Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information about managing cookies, visit allaboutcookies.org.

6. International Data Transfers

As a Canadian company facilitating services in South Korea, your personal information may be transferred to and processed in multiple jurisdictions, including Canada, the United States, and South Korea. By using our services, you acknowledge that your information may be transferred internationally.

We take steps to ensure that international transfers of your personal information are subject to appropriate safeguards consistent with applicable privacy law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access — request a copy of the personal information we hold about you
  • Right to correction — request that we correct inaccurate or incomplete information
  • Right to deletion — request that we delete your personal information, subject to legal retention requirements
  • Right to withdraw consent — where we rely on your consent to process your information, you may withdraw it at any time
  • Right to object — object to certain uses of your personal information, including direct marketing

Canadian residents: Your rights are governed by PIPEDA and applicable provincial privacy legislation.

U.S. residents: Depending on your state of residence, you may have additional rights under applicable state privacy laws.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure HTTPS encryption on all pages of our Site
  • Payment processing through Shopify's PCI-DSS compliant infrastructure
  • Access controls limiting who within Kmedtest can view your personal information
  • Secure communication protocols for transmitting your information to hospital partners

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specifically:

  • Booking and health checkup coordination records: retained for a minimum of 7 years to comply with applicable business and tax record-keeping requirements
  • Marketing communication preferences: retained until you withdraw consent or request deletion
  • Website analytics data: retained in anonymised or aggregated form for up to 26 months

When personal information is no longer required, we will delete or anonymise it in a secure manner.

10. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will take prompt steps to delete it.

11. Links to Third-Party Sites

Our Site may contain links to third-party websites, including our hospital partners and service providers. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Kmedtest

Email: info@kmedtest.com

Website: www.kmedtest.com

We will respond to all privacy-related inquiries within 30 days of receipt.

This Privacy Policy was prepared for Kmedtest and reflects our current data practices. It is not legal advice. Please consult a qualified privacy lawyer to confirm compliance with applicable laws before publishing.